Freescout

Discover Freescout, the open-source alternative to Zendesk and Helpscout for efficiently managing your customer support.

Order your Freescout instance← See all apps
Blue circular arrow logo on transparent background

FreeScout is an open source help desk and shared inbox. It is a self-hosted clone of HelpScout and Zendesk that gives you back control over your data without compromising on efficiency.

It is a lightweight, powerful open-source ticket management tool. Ideal for small and medium-sized support teams, it allows you to centralise incoming emails, assign tickets, track progress and automate certain repetitive tasks.

Overview of the Freescut interface – image taken from the official website freescout.net

Deployed on your infrastructure, FreeScout guarantees the confidentiality of exchanges with your customers and avoids dependence on external SaaS platforms.

Your software costs more than you think.

Try Freescout for free!

Test Freescout for up to 7 days. If the tool does not meet your expectations, send a cancellation request during this period, and you will receive a full refund, no questions asked (offer limited to one application per person).

Try Freescout
Illustration d'une femme avec un ordinateur qui fait un signe OK de la main.

FAQ

Yes, you can test an application for 7 days with no obligation. An instance will be created for you, and if at the end of the trial you do not wish to continue, you will receive a refund within a few days. The data will be completely deleted.

No worries. Explain your requirements in the registration form, along with the approximate number of users, and I will get back to you with advice. If the solution is not suitable for your situation, I will let you know. You can also call me directly to discuss it in person, or book a video call at a time that suits you.

Of course, you can upgrade or downgrade your plan at any time. If you pay monthly, your request must be made before your next invoice is renewed. For annual commitments, you can also make the request during the year, prorated for the months already used. If you downgrade your plan, you will need to ensure that your used disk space does not exceed the new limit.

Show more
Do you have any further questions? Please visit the FAQ page for more information or contact me directly.