Website Care plan, hosting and assistance

Because I do not offer a simple automated update, but comprehensive and responsible management of your website on a controlled infrastructure.

You’re not just paying for standard maintenance. Many freelancers offer WordPress maintenance for just a few dozen euros per month. In reality, in 90% of cases, you’ll be paying someone for nothing because they’ll have activated automatic updates for your plugins and won’t do anything else.

The service I offer includes updating your extensions and the WordPress core in a secure environment (in case of incompatibility, the error is corrected immediately), but also high-quality hosting (I don’t host your site on a low-cost shared server with 200 other sites; you are on a professional managed server powered 100% by renewable energy, reserved for my clients).

In the unlikely event that your site has an availability issue, I am automatically notified within a minute and resolve the problem before you or your customers even notice. Your site is backed up daily in a redundant manner (on multiple physical media in several separate geographical locations).

I use premium extensions for which I pay the licenses, except for projects that require a specific extension, which would then be specified in the creation quote.

You can reach me 7 days a week by email/ticket/phone.

Yes, I can migrate it to my servers for you at no extra cost.

If you wish to remain on your original hosting provider, I cannot guarantee the correct operation, performance, or security of your site.

Of course, this remains a possibility, but bear in mind that it’s the server that ensures the performance and protection of a website above all, and not the plugins.

Yes, I offer Care plans for websites designed by other freelances/agencies. A initial audit of your site will enable me to define what I can handle and what some improvements are recommended before we start.

Your site is backed up every day. Another backup is done cloned for higher security in case it gets corrupted or the server is damaged, with a frequency based on the Care Plan you signed up for. If you need more frequent back-ups, this is totally possible. Please get in touch to discuss the possibilities based on your needs.

Also, if you’re interested to learn more, you can read my post about backups.

I secure access to your website by implementing a number of measures: Anti-DDoS level 7, optimised firewall for WordPress, selective access restrictions, proxy, protection against brute force attacks, Captcha protection via a CDN in the event of high traffic, 2FA, security headers, etc.
I also continuously scan your site for malware and monitor its status every minute.
Moreover, your site is backed up regularly on several separate servers to ensure that it can be restored if necessary.

The Careplans takes care of all the ‘technical’ tasks involved in managing your website.
For content creation/modification operations, I provide personalized tutorials (video/PDF) and remain available if you have any questions.
If you’d like dedicated assistance to help you format and publish your blog posts, optimise your content for SEO, edit media or text, etc., I advise you to opt for a Care plan packed with webmastering hours that match your needs.

If you think you only need occasional help, I can also help you manage your content at an hourly rate.

There are two possible scenarios:

• If you’re not a customer yet, I’ll need to retrieve your various accesses in order to assess the situation. Depending on the seriousness of the situation, I will draw up an estimate to get your site back online and secure it as quickly as possible.
• My customers who signed up with a Care plan are covered against such risks. In the very unlikely event of a problem, I will be automatically notified by email within a minute thanks to a continuous monitoring, and will restore your site as a matter of priority.

I implement robust security measures on our server dedicated to hosting our customers’ sites.
Each site is isolated from the others, and benefits from Litespeed technology for unrivaled performance and security.
I also implement SSL certificates, regular software updates, daily redundant backups on separate servers, malware scans and secure authentication methods to protect your site from threats and data breaches.